This list of Frequently Asked Questions will most likely contain the answer to your question and it is just a mouse click away, if you still can’t solve your problem from here, you can mail to support@makeyoutubevideo.com, please include your registered key to receive priority support.
Question List
- What is YouTube Movie Maker?
- Is there a watermark on YouTube Movie Maker Free Edition?
- Is YouTube Movie Maker easy to use?
- I don't have a Credit Card. How can I Upgrade to YouTube Movie Maker Gold/Platinum Edition?
- Do you accept PayPal?
- I lost my register key. What can i do to get it back?
- What can i do to register YouTube Movie Maker aftere i placed an order?
- There is other software conflict with YouTube Movie Maker, what can i do?
- I met error when using 3D mode, what can i do?
- The created video can't be played, or the created video only has sound, no image, what can i do?
- I can't create video, or the created video has problem, but preview well(press "Preview the movie", it's no problem), what can i do?
- I can't import some special format video files into YouTube Movie Maker, what can i do?
- I can't play the created MP4 videos in the windows media player, what can i do?
- After installed the third-part codec package(K-lite codec Package, etc.), I can't create video, or the created video no sound or no image, what can i do?
- I met "cmdtype.xml" error on my computer, what can i do?
- I met error("login failed", "upload failed", or other error) when uploading videos onto YouTube, what can i do?
- The conversion progress stops at XX%, what can i do?
- I had purchased YouTube Movie Maker Gold Edition before, but now I would like to upgrade the Gold Edition to Platinum Edition, what can i do?
Question and Answers
Q: What is YouTube Movie Maker?
A: YouTube Movie Maker is a total solution for Make, Upload and Manage YouTube Videos, help you easy to make cool YouTube videos, to batch upload various formats videos onto youtube, promote and manage videos on YouTube.
Q: Is there a watermark on YouTube Movie Maker Free Edition?
A: No, Free Edition no watermark, you can free download it from our official website!
Q: Is YouTube Movie Maker easy to use?
A: Yes. YouTube Movie Maker is designed with the beginner in mind, so it's very easy to use.
Q: I don't have a Credit Card. How can I Upgrade to YouTube Movie Maker Gold/Platinum Edition?
A: To order by PayPal/Phone/Fax/IPS/Check/Cash/Bank Wire Transfer, begin as you would order online, but in secure order process, select a corresponding payment option, and follow the instructions!
Q: Do you accept PayPal?
A: sure, begin as you would order online, but in secure order process, select Paypal payment option, and follow the instructions!
Q: I lost my register key. What can i do to get it back?
A: You can get it back via e-mail, please simply mail to support@makeyoutubevideo.com enclosing your register name, the order ID and the alternate email address!
Q: What can i do to register YouTube Movie Maker aftere i placed an order?
A: We offer Step by Step guides to help our customers to register the YouTube Movie Maker! Please Click Here for Detail!
Q: There is other software conflict with YouTube Movie Maker, what can i do?
A: Please report it to support@makeyoutubevideo.com
Q: I met error when using 3D mode, what can i do?
A: You just need to update your computer Video Card Driver to the latest version, if you don't know how to update computer Video Card Driver, you could simply download a free software "Driver Booster Free" to help you, Driver Booster is a free driver updater program, it can automatically find outdated drivers, that will helps you easily update computer Video Card Driver to the latest version.
Q: The created video can't be played, or the created video only has sound, no image, what can i do?
A: First please simply press "Tools -> Repair Encoder" to repair the program Encoder, then try again, if still has problem, please re-install the program(uninstall first, then install again).
Q: I can't create video, or the created video has problem, but preview well(press "Preview the movie", it's no problem), what can i do?
A: It's the simple solution to re-install the program(unintall first, then install again), then try again, it will be OK.
Q: I can't import some special format video files into YouTube Movie Maker, what can i do?
A: Please update your YouTube Movie Maker to the v12 or above version(uninstall old version first, then install new version), then try again. But if you would like to continue using the old version, please disable the Microsoft DTV/DVD Decoder temporarily when running the program, then try again, and here is a step by step guide about how to disable the Microsoft DTV/DVD Decoder temporarily.
Q: I can't play the created MP4 videos in the windows media player, what can i do?
A: The old version(v11 or older) no this problem, but in YouTube Movie Maker v12(and future version), we cleaned all third-part codecs in our program Installation Package, that can keep your computer clean, but maybe you can't play the created MP4 videos in the windows media player(because windows media player doesn't support MP4 format well), for this problem, here are two solutions:
Run from program Tools menu.
Run From windows start menu.
Q: After installed the third-part codec package(K-lite codec Package, etc.), I can't create video, or the created video no sound or no image, what can i do?
A: It's the simple solution to re-install the program(unintall first, then install again), then try again, it will be OK. For this problem, just because the third-part codec package(K-lite codec Package, etc.) removed some required codecs, so next time if you viewed below messages when installing the third-part codec package(K-lite codec Package, etc.), please press "No", don't press "Yes", and that will avoid similar problem.
Q: I met "cmdtype.xml" error on my computer, what can i do?
A: If you meet "cmdtype.xml" error on your computer, please simply click here for a solution with step by step guide.
Q: I met error("login failed", "upload failed", or other error) when uploading videos onto YouTube, what can i do?
A: If you are using YouTube Movie Maker v16.02 or lower version, please update to the latest version of YouTube Movie Maker first, then try again. But if you are using YouTube Movie Maker v16.21 or higher version, please simply install Microsoft .Net Framework 4.5.2, then try again, that will be OK.
Please simply click here to download the latset version of YouTube Movie Maker.
Please simply click here to download Microsoft .Net Framework 4.5.2.
Q: The conversion progress stops at XX%, what can i do?
A: If the progam stops at XX.XX% forever(longer than 5mins at the same point), maybe there is something wrong, please simply press "Stop" button to stop the progress, then press "Publish To Local" button again, repeat 1-3 times, it will be OK.
Q: I had purchased YouTube Movie Maker Gold Edition before, but now I would like to upgrade the Gold Edition to Platinum Edition, what can i do?
A: You could simply email to support@makeyoutubevideo.com for puchasing an Upgrade Package, only US $20.00.