YouTube Movie Maker - Refund Policy
We value every customer and work very hard to provide customers with an enjoyable experience using our products and services.
YouTube Movie Maker provides a free edition, so customers can free test it before deciding to purchase. That helps customers make an informed purchase decision and avoid buying the wrong product for their needs.
Money Back Guarantee
It's because of this 'try-before-you-buy' system that we provide a 30-day Money Back Guarantee. Refunds will be approved within this guarantee only under the accepted circumstances below. If a purchase should exceed the product's specified money-back-guarantee period, no refund will be given.
Circumstances of No Refund
With products featuring up to a 30-day Money Back Guarantee, We generally do not refund or exchange products in the following situations:
Non-technical Circumstances
1) Failure to read the product description before purchasing and thus resulting in dissatisfaction with the product's functioned and/or results. It is highly recommended that every customer read the product description and try the free edition before making their final purchase decision.
2) A customer refund request on complaint of credit card fraud/other unauthorized payment. We recommend the customer contacts the card issuer if there is any suspicion of fraud or unauthorized payment. As we cooperate with an independent payment platform, it's impossible to monitor authorization during payment. Once an order is processed and fulfilled, it can't be cancelled. However, we will exchange the purchased product for one the customer would like.
3) A refund request claiming the failure to receive registration code within one working day of the order having been successful. Ordinarily, once an order has been validated, our system will automatically send a registration e-mail includes the license key within few minutes. However, sometimes the arrival of this registration e-mail can be delayed, due to delays caused by internet or system glitches, email spam settings, email typo, etc. In this case, customers should simply mail to us for retrieve it, and we will reply all queries within one working day.
4) Purchase of a wrong product, which has already been followed by the purchase the correct product from another company.
5) A customer has a 'change of mind' after purchase.
Technical Circumstances
1) A refund request due to technical trouble, with the customer refusing to cooperate with our support team in attempts at troubleshooting by declining to provide detailed descriptions and information regarding the problem, or refusing to try to apply the solutions provided by our support team.
2) A refund request for technical problems after the software has been updated, if the order exceeds 30 days.
Accessing Your Information
Customers may access their contact information through e-mail or customer service center in order to correct discrepancies and update records with new address information. See contact information at the beginning of this policy.
Accepted Circumstances
We offer refunds for the following circumstances within the guidelines of its Money Back Guarantee.
Non-technical Circumstances
1) Purchase of a 'wrong product'. In this case, we will refund the price of the wrong product for you if you have no need for it. We will also assist you in purchasing the correct product from our website.
2) Purchase of the same product twice or purchase of two products with similar functions. In this case, we will refund one of the products for you, or swap one program for another our product.
3) The customer does not receive their registration code within one working day of purchase, has failed to retrieve the registration code from Our Support Team, and has not received a timely response (within One Working Day) from our Support Team after making contact. In this case, we will refund the customer's order if they have no need of the product in future.
4) If following a technical fault the user purchased a different software product from another company to finish their task. Under these circumstances we can arrange to exchange the product or provide a full refund.
Technical Problems
Software purchased has terminal technical problems, and no solution has been provided within 30 days. In this case, we will refund the purchase price if the customer doesn't want to wait for a future upgrade.
Please Note:
Once a refund is issued, the corresponding license will be deactivated. Please uninstall the software and remove it from your computer.